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How do I activate my account?
To activate your account, check your email for the activation link we sent after registration. Click the link to complete the process. If you haven’t received the email, check your spam folder or contact our support team for assistance.
How can I change my shipping address?
You can change your shipping address by logging into your account and navigating to the “Address Book” or “My Addresses” section. Click “Edit” next to your saved address or add a new one. Make sure to update your address before placing your next order.
How can I track my orders & payment?
To track your order, log into your account and go to the “My Orders” section. You’ll find tracking details and payment status there. Once your order is shipped, we’ll also email you the tracking number with a link to follow its progress.
What do you mean by points? How do I earn it?
Points are rewards you earn for activities like purchases, referrals, or promotions. You can earn points by shopping on our website, leaving reviews, or participating in special campaigns. Accumulated points can be redeemed for discounts or free products during checkout.
Why is there a checkout limit? / What are all the checkout limits?
Checkout limits are in place to ensure fair access to popular items or to prevent bulk purchasing. These limits may vary depending on the product and availability. If you encounter a checkout limit, it will be displayed on the product page or during checkout.
How long will it take for my order to arrive after I make payment?
Delivery times depend on your location and shipping method. Generally, orders are processed within 1-2 business days, and shipping takes 3-7 business days for standard delivery. You’ll receive an estimated delivery date when your order is confirmed.
How do you ship my orders?
We partner with reliable courier services to ensure your orders are delivered securely. All packages are carefully packed and shipped with tracking numbers provided. You can choose from standard or expedited shipping options during checkout.
